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Scott Arms Medical Centre

Notice to patients

Important information about the coronavirus (COVID-19)

 The NHS in SANDWELL and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 

Only call 111 direct if you are advised to do so by the online service or you cannot go online. 

NOTICE

We have merged three practices together, Newton Surgery, Sundial Lane Surgery and Parkhouse Surgery to become Scott Arms Medical Centre.

Dr Jemahl, Dr Akhtar and Dr Hallan are joint partners and will be supported by 5 locum GPs. 

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Access

The building can be easily accessed by wheelchair.  We also have several car parking spaces reserved for disabled persons. 

 

Patient Group

We have a patient group which meets quarterly - please ask at reception for details

Extended Hours

Our practice is working in partnership to provide additional GP appointments between 1830-2000 weekdays and 0900-1200 at weekends.  If you need access to an evening appointment or weekend routine non-urgent appointment, please contact reception on 01213573309 during the normal practice hours.

Your appointment may be at another practice and not at your registered practice.

For further information speak to the reception OR TELEPHONE 0121 203 2630.

THIS SERVICE IS SUSPENDED AT PRESENT DUE TO THE CORONAVIRUS PANDEMIC

COMPLAINTS PROCEDURE

Talk to us

Every patient has the right to make a complaint about the treatment or care they have received at Scott Arms Medical Centre.

We understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services and patient experience.

Who to talk to

Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; our staff are trained to handle complaints.  Alternatively, ask to speak to the complaint’s manager, Lisa Astbury, Practice Manager.

If for any reason you do not want to speak to a member of our staff, then you can request that NHS England investigates your complaint. They will contact us on your behalf:

NHS England

PO BOX 16738

Redditch

B97 9PT

03003 112233

england.contactus@nhs.net

 

A complaint can be made verbally or in writing.  A complaints form is available from reception. Additionally, you can complain via email to m88021.prescriptions@nhs.net. 

Time frames for complaints

The time constraint on bringing a complaint is 12 months from the occurrence giving rise to the complaint, or 12 months from the time you become aware of the matter about which you wish to complain.

The complaints manager will respond to all complaints within three business days.

We will aim to investigate and provide you with the findings as soon as we can and will provide regular updates regarding the investigation of your complaint.

(Site updated 05/11/2021)
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